Frequently Asked Questions
Everything you need to know about shopping at ARC Asian Grocers
What is the standard delivery time for my order?
We typically process orders within 24 hours. Depending on your location, standard shipping takes 2-5 business days, while local express delivery is often completed within 24-48 hours.
How do you ensure the freshness of perishable goods during transit?
Perishable items are packed in insulated thermal liners with reusable ice packs. We prioritize express shipping for these orders to ensure they arrive at your doorstep in peak condition.
Do you offer international shipping?
Currently, ARC Asian Grocers ships exclusively within the country to maintain food safety standards and ensure the shortest possible transit times for our grocery items.
What is your policy on returns or damaged items?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with a photo of the item. We will provide a full refund or a replacement immediately.
Are the products sold at ARC Asian Grocers authentic?
Yes, we source our products directly from reputable distributors and manufacturers across Asia to guarantee 100% authenticity and high quality for every brand we stock.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.