Returns & Exchanges
At ARC Asian Grocers, we strive for the highest quality in every order, but we understand that sometimes items may arrive damaged or incorrect. Due to health and safety regulations, we offer returns specifically for non-perishable goods and damaged items within 7 days of delivery.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items in question.
Review Process
Our quality assurance team will review your request to verify the condition of the products and ensure they meet our return eligibility criteria.
Return Authorization
If approved, we will provide a return shipping label or instructions for returning the items to our warehouse facility.
Refund or Replacement
Once the returned goods are received and inspected, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing